Scan and score help
Use this for failed scans, quota questions, score explanations, issue locations, and fix guidance.
ReportsGet unstuck before a report turns into a backlog.
Find the right path for scan errors, report questions, account access, subscription billing, and integration setup.
categories
Choose the closest issue type.
popular articles
Answers users need before opening a ticket.
Why did my scan fail?
Check that the page is public, uses http or https, returns indexable HTML, and is not blocking automated requests with a firewall or robots rule.
How free scan limits work
Free users can monitor one website and run ten successful scans per day. New accounts get twenty scans during the first day. The report shows the remaining scans and reset time.
How to read issue locations
Each issue includes where it was detected, evidence from the public page, expected impact, and concrete fix steps.
Cancel or change a subscription
Use the account center to open billing, update payment details, or schedule cancellation at the end of the current period.
faq
Fast answers for common support questions.
Do I need Google Search Console for the free scan?
No. The free scan uses public website data. Connected analytics can be added later for saved monitoring.
Why does a score change after I rescan?
Scores can move when page HTML, schema, headings, content depth, response status, or crawlability changes.
Can support fix my website for me?
Openbyt explains the fix and where it applies. Implementation is done by the site owner or their developer.
Where do I reset my password?
Use the branded forgot-password flow or the account center. Customer accounts should not enter WordPress admin.
contact
Contact support
Send the URL, the report date, and what changed.
Good support starts with context. Include the scanned URL, account email, and the section of the report that looks wrong.