Scan and score help
Use this for failed scans, quota questions, score explanations, issue locations, and fix guidance.
Contact supportGet unstuck before a report turns into a backlog.
Find the right path for scan errors, report questions, account access, subscription billing, and integration setup.
categories
Choose the closest issue type.
Billing and subscription
Billing shows plan, order number, payment status, and available receipts. Alipay cancellation, refund, invoice title, and abnormal orders are checked by support.
Contact supportAccount access
Change password, reset login, confirm Google or GitHub login, and review account security without entering WordPress admin.
Contact support
help articles
Read these common answers before opening a ticket.
Why did the scan fail?
Make sure the page is public, uses http or https, returns readable HTML, and is not blocked by a firewall or robots rules.
How are free scan limits calculated?
Free users can monitor 3 websites and run 10 successful scans per day. New accounts get 20 scans on day one. The report shows the remaining quota and reset time.
How do I read the issue location?
Each issue includes where it was found, the public-page evidence, the expected impact, and the exact repair steps.
How do I change or cancel a subscription?
Open the billing entry in the account center to update payment details, or schedule cancellation at the end of the current period.
FAQ
Quick answers for common support questions.
Does the free scan require Google Search Console?
No. The free scan uses public website data. You can connect analytics later after saving monitoring.
Why can the score change after a rescan?
If the public HTML, schema, headings, content depth, response status, or crawlability changes, the score can move too.
Will support fix the website for me?
Openbyt explains how to fix it and where to apply the change. The site owner or developer still implements the actual fix.
Where do I reset my password?
Use the branded forgot-password flow, or request a reset email from the account center. Customer accounts should not enter WordPress admin.
contact
Include the URL, report date, and what you changed.
Good support needs context. Include the scanned URL, account email, and the part of the report that looks wrong.